Patient Policies
Appointments
We try to organize the office around scheduled appointments to minimize waiting time, as we feel your time is valuable. However, if you need to be seen urgently, please call and we will do our best to see you promptly the next day. Please keep in mind; multiple symptoms/issues may require additional visits.
If you are unable to keep the scheduled appointment, please notify our office within 24 hours before the appointment to allow us to open that appointment time for another patient.
Telephone Calls
We welcome telephone calls concerning medications and health related matters. Please realize that it is not always possible to practice responsible medicine over the phone without the benefit of seeing you. When you call, please leave your name, phone number and a brief message. Non-urgent telephone calls will be returned at the end of the business day, unless acute clinical matters such as hospital care of a patient delay Dr. Loesch.
If you are calling urgently for Dr. Loesch during business hours, please contact the office.
Presciption Refills
Please contact your pharmacy for all refill requests. Your pharmacy will then fax us a refill request. If you are requesting a new prescription or if you are switching pharmacies, please contact the office and leave the request on our prescription refill line. Your refill request may require a follow up appointment. Please allow 24-48 hours from time of your request to the pharmacy for refill requests to be processed. Please plan ahead, so you will not run out of medication. Of course urgent requests do come up at times. We will handle these requests accordingly.Financial Policy
For your convenience, Amethyst Medical Group accepts the following forms of payment:
- Cash
- Check
- Money Orders
- American Express
- Mastercard
- Visa
- Discover
Patients with insurance requiring a co-pay must pay upon arrival in accordance with their plan. Most fees will be billed to your insurance carrier. However, the contract for services is between you and Amethyst Medical Group. Your insurance policy is between you and your insurance company. As such, patients are responsible for services for which your insurance company cannot or will not pay. If your insurance company delays payment for over two months, we look to you, our patient, to clear the balance.
Test Results
After you have your diagnostic test or lab done, it takes 72 hours for the test to be run and sent to Dr. Loesch to review and interpret. Please consider this when calling for results. Normal lab results will be given by e-mail or regular mail or a phone call. Additionally, complex results may require an office visit.